Have your details ready
Use an address or QuickConnect ID from your NAS administrator, and a NAS account with the permissions you need.
A little help along the way
Find your way with confidence.
Start here for connections, packages, transfers and everyday questions.
Connect to your NAS
Choose a connection
Choose a direct connection or QuickConnect for your network. Check HTTPS certificates and investigate unexpected changes.
Open the services you use
Files, photos and music require their corresponding NAS packages. After signing in, access follows your account permissions.
Support / FAQ
Frequently asked questions
Start here for common questions about connections, packages and certificates.
Do I need a separate SynoArk account?
No. NAS features use your own Synology account. Your NAS permissions determine the devices and content you can access.
Which DSM versions and packages are supported?
Modules adapt to the package capabilities available on DSM 6 and DSM 7. Files require File Station; photos use Synology Photos on DSM 7 or Moments on DSM 6; music uses Audio Station; download tasks use Download Station. Details depend on the app platform, NAS model, package versions and permissions.
What if QuickConnect cannot connect?
Check in DSM that QuickConnect is enabled, the ID is correct and the NAS has internet access. Confirm account permissions. Try a direct NAS address on the same local network to narrow down the issue. Remote access depends on your network, firewall and Synology’s connection services.
How should I handle a self-signed certificate?
Confirm the address and certificate fingerprint with your NAS administrator before accepting trust in the app. Investigate unexpected certificate changes before proceeding.
Can SynoArk fully replace DSM?
SynoArk is for mobile access and everyday management. Some settings, permissions and server administration still require DSM or the relevant service’s web interface.
Contact the developers
Need a hand?
Include your app platform and version, device OS and the steps that led to the issue. Do not send passwords, sign-in sessions or screenshots containing personal information.
wuyouziyuan@qq.comAndroid QQ group1131532932
HarmonyOS QQ group14267326